Return Conditions

We value and care about your shopping experience. If you are dissatisfied with your purchase and need to return an item, we provide the following return conditions:

Items can be returned within 14 days of receiving the product.

The item must be in unused, undamaged, and unaltered condition, including the original packaging and labels.

Certain items may have special return conditions, which will be clearly specified at the time of purchase.

(Please note that many of our products are deliberately designed to have a distressed appearance, preserving the marks and character of the manufacturing process. This is the style and design of H77R77 and not a defect in the product itself.)

 

Return Process

To facilitate a smooth return process, please follow these steps:

Within 14 days, send an email to info@h77r77.com to request a return.

We will assess your request and notify you if it meets the return conditions.

If your return request is approved, we will provide you with a return guide, including the return address and required documents.

You will be responsible for the shipping costs for returning the item, except in cases where the item was damaged upon receipt, in which case we will cover the shipping fees.

Once we receive the returned item and confirm that it meets the return conditions, we will provide a refund or exchange based on your preference.

 

Return Options

You can choose one of the following options for your return:

Refund: We will process the refund to your original payment method.

Exchange: We will offer a replacement item based on product availability.

 

Special Circumstances

In the following situations, we may not be able to approve your return request:

The item does not meet the return conditions.

The return request is made beyond the 14-day timeframe.

Special items, such as personalized or customized products.

 

Customer Support

If you have any questions about our return policy or need assistance, please feel free to contact our customer service team. We are dedicated to meeting your needs and ensuring a pleasant and hassle-free shopping experience.

Please note that this is a general translation of the return policy. Make sure to adapt and customize the policy to your specific business needs and comply with applicable laws and regulations.